Shipping & Returns


We deliver pretty much worldwide! Please check our delivery chart on FAQ section to verify International delivery times and costs. If you want to get detailed costs upon your specific country, please contact us. After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you’re checking the correct email address you used to purchase our products with and check it hasn’t been filtered into your spam/junk mail.


Sorry, we do not make refunds. If you are not completely satisfied with your product, please call us +57 319 348 2547 or +57 318 647 4246 or email The Kowua team will be happy to take care of your request within 48 hours. Please noticed although we do not make refunds, you can redeem the total amount paid on doing your next purchase. For getting more information about our return policy please go to FAQ section


We accept PayPal and MercadoPago, as well as other methods of payment such as: Wire transfers, Moneygram, or Western Union. If you want to get more details about this, please do not hesitate to contact us.


For items that are either not currently in stock, or if is specially ordered on quantity, desing or type, (bulk orders) please consult directly with your salesperson to receive a best assistance.